Refund policy
RETURNS, REFUNDS AND EXCHANGES
Limited edition prints, aluminium prints and canvas prints purchased via THE EDITIONS cannot be returned for reasons of 'change-of-mind', as they are not stock items. They are 'made to order' with great love and care and the options of print design and size have been customised by the purchaser.
For all other products, THE EDITIONS returns policy lasts 14 days. If 14 days have passed since your purchase, and you have not contacted us to discuss a refund or exchange, we are unable to offer you a refund or exchange. Please email us at prints@katiemckinnon.com.au if you have any questions. We are always here to help.
To be eligible for a return, your item must be unused and in the same condition that you received it. If the item is packaged, it must also be in the original, unopened packaging. If the item has been damaged in transit, please document any damage to external product packaging with photographs. Please email our team the images and details of the damage at prints@katiemckinnon.com.au
Unused or partly unused gift vouchers and e-gift cards are non-refundable in full or part. Please see the gift voucher and e-gift card product pages for terms and conditions of purchase, which are part of our refund policy. Please email us at prints@katiemckinnon.com.au if you have any questions about gift cards.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and of the approval or decline of your refund. In case of a refund being approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
LATE OR MISSING REFUNDS (if applicable)
If, after 14 working days from receipt of your 'refund is approved' confirmation email you have not received a refund, first re-check your bank account. Then contact your bank or credit card issuer. At any time, please contact us at prints@katiemckinnon.com.au and we will be happy to support you.
SALE ITEMS (if applicable)
Only regular priced items that fulfil the refund criteria above may be refunded, unfortunately sale items of any kind cannot be refunded.
EXCHANGES (if applicable)
We only replace made to order items if they are defective or damaged. This does not affect your statutory rights. Please send us an email at prints@katiemckinnon.com.au to explain your concerns with accompanying photographs, and then we may advise you to post your item to:
THE EDITIONS
PO BOX 4002
Patterson
Victoria AU 3204
where we will inspect the items for defect or damage.
Each print product made to order by THE EDITIONS is carefully inspected by the artist and printer before it is packed in an industrial tube for shipping. Detailed information on the print production, quality control processes, and care instructions are provided with each print product description on the website.
THE EDITIONS store does not accept any responsibility for items lost, stolen or damaged in transit, but we will always work together with you and the shipper to locate your shipment and reach an appropriate resolution. Our transport and logistics agent and preferred couriers track all parcels.
GIFT GIVING
Art is a thoughtful and lovely gift. However, everyone's taste is different and sometimes it is difficult to select an artwork on someone's behalf. For this reason, THE EDITIONS offers an extensive range of e-gift cards delivered by email, and gift vouchers delivered by post, at all price points and custom values by request. Gift cards and vouchers are valid for 12 months from the date of issue.
SHIPPING TO THE EDITIONS
To return your product, you should post your product to:
THE EDITIONS
PO BOX 4002
Patterson
Victoria AU 3204
It is always best to email us prints@katiemckinnon.com.au before attempting to return an item to ensure the item may be eligible for a refund. If not, you may be responsible for paying for your own shipping costs for returning your item.
Thank you for your understanding.